Suggestions & complaints

INTRODUCTION

We always listen to and appreciate every comment and feedback from our customers to continuously improve the quality of our services. If you have any suggestions or complaints regarding our services, please contact us using the information below.

FEEDBACK AND COMPLAINT PROCESS

Step 1: Contact Us

• Email: Send your feedback or complaint to: support@vietnamexplore.vn.
• Phone: Call our hotline for direct support — Vietnamese: +84941533737 | English: +84889233737
• Địa chỉ: Bạn cũng có thể gửi thư hoặc đến trực tiếp văn phòng của chúng tôi tại: 09 Bình Thái 2, phường Cẩm Lệ, thành phố Đà Nẵng

Step 2: Confirmation

• After receiving your feedback or complaint, we will send an email or call you to confirm that we have received your information.

Step 3: Processing

• We will review, verify, and handle your feedback or complaint as soon as possible.
• The processing time may take 3–5 working days, depending on the nature and complexity of the issue.

Step 4: Response

• Once the issue has been resolved, we will contact you to inform you of the results and any corrective measures (if applicable).

PRIVACY POLICY

All feedback and complaint information you provide will be kept strictly confidential and used solely for the purpose of improving our service quality.

CONTACT INFORMATION

If you have any questions or requests related to our feedback and complaint process, please reach out to us via:

• Email: support@vietnamexplore.vn
• Phone: Vietnamese: +84941533737 | English: +84889233737
• Địa chỉ: 09 Bình Thái 2, phường Cẩm Lệ, thành phố Đà Nẵng.

We are committed to listening and resolving your feedback and complaints promptly and effectively. Thank you for trusting and using our services!