Payment Methods

1. INTRODUCTION

We are committed to providing our customers with a safe, convenient, and transparent payment experience. This payment policy explains the available payment methods, procedures, and related terms when you use our services.

2. PAYMENT METHODS

We accept the following payment methods:
– Credit/Debit Cards: Visa, MasterCard, American Express.
– Bank Transfer: Bank account details will be provided when you select this payment method.
– E-Wallets: Momo, ZaloPay, ViettelPay, and other supported e-wallets.
– Direct Payment: At our office or designated transaction points.

3. PAYMENT PROCESS

– Step 1: Select the service and fill in the booking information on our website.
– Step 2: Choose your preferred payment method.
– Step 3: Make the payment according to the provided instructions.
– Step 4: Receive payment confirmation and service details via email.

4. REFUND POLICY

– Refund before service use: If you cancel the service at least 7 days before the departure date, you will receive a 100% refund. If cancellation occurs within 7 days prior to departure, a 50% refund will be issued.
– Refund after service use: No refund will be accepted after the service has been used, except in cases of errors caused by us.

5. PAYMENT SECURITY

We employ advanced security measures to protect your payment information. All payment transactions are encrypted and safeguarded by international security standards.

6. CONTACT US

If you have any questions or requests regarding our payment policy, please contact us via:
– Hotline: Vietnamese +84 941533737 | English +84 889233737
– Email: md@vietnamexplore.vn
– Địa chỉ: 09 Bình Thái 2, phường Cẩm Lệ, thành phố Đà Nẵng

We are dedicated to providing you with a secure and convenient payment experience. Enjoy peace of mind when using our services!