Privacy policy

We are committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, and protect your personal data when you use our services at vietnamexplore.vn.

1. PURPOSE OF COLLECTING PERSONAL INFORMATION

We collect your personal information for the following purposes:
– To provide travel services, including flight bookings, hotel reservations, and tour arrangements.
– To process payments and issue invoices.
– To send confirmation details, notifications, or promotional offers related to our services.
– To improve service quality and enhance user experience.

2. TYPES OF INFORMATION COLLECTED

The types of information we may collect include:
– Personal information: Full name, phone number, email, address, date of birth, ID/Passport number.
– Payment information: Bank account number, credit/debit card details (processed through a secure payment system).
– Technical information: IP address, cookies, and browsing history on www.vietnamexplore.vn.

3. METHODS OF INFORMATION COLLECTION

Your personal information may be collected through:
– Account registration on our website.
– Online booking forms.
– Email, phone, or social media interactions.
– Cookies or tracking technologies when you visit our website.

4. SHARING PERSONAL INFORMATION

We are committed not to sell or trade your personal information to any third party, except in the following cases:
– With your consent.
– Sharing with service partners (e.g., airlines, hotels, or tour operators).
– Upon request from competent government authorities in accordance with the law.
– When necessary to protect the legal rights and interests of Vietnam Explore Travel.

5. PROTECTION OF PERSONAL INFORMATION

We apply strict security measures to safeguard your personal data, including:
– Data encryption during transmission.
– Secure data storage with restricted access.
– Regular security audits and system upgrades.

6. CUSTOMER RIGHTS

You have the right to:
– Review, update, or request correction of your personal information.
– Request deletion of your personal data (unless otherwise required by law).
– Opt out of receiving promotional information from us.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to:
– Personalize your user experience.
– Track browsing behavior to improve our services.
– You may adjust your browser settings to refuse or delete cookies.

8. RETENTION PERIOD OF INFORMATION

Your personal information will be retained for as long as necessary to provide services or as required by applicable laws.

9. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be announced on our website before taking effect.

10. CONTACT INFORMATION

If you have any questions or requests regarding this Privacy Policy, please contact us:
– Hotline: Vietnamese: +84 941533737 | English: +84 889233737
– Email: support@vietnamexplore.vn
– Địa chỉ: 09 Bình Thái 2, phường Cẩm Lệ, thành phố Đà Nẵng

We sincerely appreciate your trust and are committed to ensuring your peace of mind when using the services of Vietnam Explore Travel.