Transaction Terms

Please read carefully and agree to the following terms before using our website, browsing information, requesting a quotation, booking services, or interacting with any products or services of Vietnam Explore. By using the services on this website, you are deemed to have accepted all of these terms and conditions.
All disputes or claims arising during the use, transactions, or exploitation of data and information on this website shall be resolved in accordance with the laws of Vietnam.

1. Responsibility for Information Posted on the Website

  • We are committed to posting information, images, and articles from reliable, verified sources and updating them regularly.

  • The images on the website are for illustrative purposes only and may differ slightly from reality depending on screen resolution or viewing device.

  • The listed prices or estimated costs on the website are for reference only and may vary depending on timing, specific requirements, or promotional programs.

  • In case the actual prices or service conditions differ from the information on the website, we will contact you via the email or phone number you provided to inform and confirm before proceeding with the service.

2. Responsibility in Providing Services / Products

  • Vietnam Explore will provide services, organize tours, and fulfill contracts in accordance with the agreed quality, content, timelines, and terms.

  • If there are any changes to the itinerary, costs, or service conditions (due to natural disasters, objective circumstances, or resource changes), we will promptly notify and coordinate with the customer to make necessary adjustments.

  • We are not responsible for any damage or loss arising from force majeure events (such as natural disasters, pandemics, traffic disruptions, or government policies).

3. Obligations and Rights of Customers / Users

  • Provide complete, honest, and accurate personal, contact, and service request information when registering or making a transaction.

  • Make payment for the service costs according to the method and timeline agreed upon in the contract or service order.

  • Comply with all regulations, rules, schedules, and safety or environmental guidelines during the use of services or participation in tours.

  • Have the right to request cost transparency, file complaints in case of errors, and provide feedback on service quality.

  • In case of service cancellation or modification, please provide early notice in accordance with the cancellation terms stated in the contract to avoid additional costs or loss of benefits.

4. Amendments and Additions to the Terms

We reserve the right to amend, supplement, or replace these terms at any time without prior notice.
Whenever changes occur, the updated terms will be published on the website and take effect immediately upon announcement. Your continued use of the website or services after such changes shall be deemed as your acceptance of the new terms.